Issue 19 companion · Book the Meeting About What Not to Automate
The Human Premium Map
Capability is not permission. Some work is valuable precisely because a person is visibly carrying it - the customer reads your time and presence as proof they matter. Mark those moments, and let AI prepare, analyse and follow through without touching the moment itself.
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The Human Premium Map
Issue 19 companion · Book the Meeting About What Not to Automate
The Human Premium Map
Capability is not permission. Some work is valuable precisely because a person is visibly carrying it - the customer reads your time and presence as proof they matter. Mark those moments, and let AI prepare, analyse and follow through without touching the moment itself.
Capability is not permission. Some work should remain human because the customer needs to see a human carrying it.
Nothing answered yet
The five human premiums
Builds trust · Holds ambiguity · Shapes taste · Carries accountability · Repairs a relationship. If a task carries one of these, the person is the point - not the throughput.
Task
Trust
Ambiguity
Taste
Accountability
Repair
Keep human?
Worked example: AI can draft the difficult client message. It should not own the apology after you failed. Let the machine reconstruct the facts and model the remedies; let the human carry the conversation.
Where AI prepares, and the human carries
Name one moment you are keeping human on purpose, and what the machine does around it so the moment stays clean.
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